How We Can Help

What happens when you contact Commonwealth Respite and Carelink Centre Mid North Coast?

When you first contact Commonwealth Respite and Carelink Centre Mid North Coast one of our Intake coordinators will:

• Take some basic details about your situation
• Determine what type of assistance you need, whether you require respite support or  information support
• Determine the urgency of your call

Where possible information inquiries will be dealt with immediately by an Intake Coordinator.

For urgent respite inquiries or requests, that is you have an emergency or crisis your call will be dealt with by a Service Coordinator immediately.

For non-urgent respite inquiries or requests, or you want to register with Commonwealth Respite and Carelink Centre Mid North Coast, we aim to return your call within three working days.
When a Coordinator returns your call, a thorough telephone assessment will be conducted, which will include collecting the following information on:

• Yourself and/or the person you care for
• The type and/or level of support needed
• Any other services or informal supports that you might have.

We recognize that we have a position of trust and our Privacy Statement  (developed in line with all Commonwealth & State Acts) is adhered to in holding and storing personal and sensitive information and our Confidentiality Policy  is adhered to at all times.

We actively encourage Carers and clients using our service to question or comment on the quality and nature of the services offered through our Comments & Complaints Procedure.